Step 1
Raise the ticket
Fill in the form with the issue, affected site and urgency.
Support portal
Something broken? Raise a ticket and we'll take it from there.
Log network, server, desktop, email or security issues in one place. Every ticket gets a reference number, an owner and a response time based on its priority.
How it works
From reported to resolved
Step 2
Get your reference
You receive an instant confirmation email with a ticket number.
Step 3
Engineer assigned
A support engineer picks it up and contacts you directly.
Step 4
Resolved and logged
We fix, verify with you and record the fix against your account.
Response times
Priorities and what they mean
Target response times for contracted clients. Out-of-contract requests are handled on a best-effort basis during business hours.
| Priority | When to use it | Target response |
|---|---|---|
| Critical | Site down, server or network outage, security breach | Within 1 hour |
| High | Major function unusable, multiple users blocked | Within 4 hours |
| Medium | Single user or non-critical system affected | Same business day |
| Low | Requests, questions, scheduled changes | Within 2 business days |
New ticket
Tell us what's wrong
Tickets are raised from an approved client account. Sign in below, or request an account — our support admin approves it before you can log tickets. The more detail you give us — affected site, users, error messages and when it started — the faster we can resolve it.
- Critical outage? Call +91 99138 71741 after raising the ticket.
- Or email support@invictustechnology.net
- Every ticket is logged against your account for audit and reporting.